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Diwas S. Kc

Diwas S. Kc
Assistant Professor of Information Systems & Operations Management
Email: Diwas_Kc@bus.emory.edu
Phone: 404-727-1424
Fax: 404-727-6313

Goizueta Business School
Emory University
1300 Clifton Road NE
Atlanta, Georgia 30322 USA

Biography

Diwas Singh KC is an Assistant Professor of Information Systems and Operations Management at the Goizueta Business School at Emory University. His research focuses on productivity, quality and capacity management in healthcare delivery, and draws on methods from operations management and econometrics to generate insights for improving operational performance. He has recently collaborated with several organizations including the University of Pennsylvania Hospital System and Emory Healthcare in areas of patient flow, adoption of innovation, capacity planning and quality improvement. Professor KC teaches MBA electives in Healthcare Operations and Technology Management, and Management Science in Spreadsheets. Prior to joining Goizueta, Professor KC received his Ph.D. from the Wharton School of Business, University of Pennsylvania, MS in Management Science and Engineering from Stanford University and ScB in Electrical Engineering from Brown University.

Publications

  • "Impact of Work Load on Service Time and Patient Safety: An Econometric Analysis of Hospital Operations," Management Science. 55(9) 1486-1498 (with Christian Terwiesch)
  • "The Effect of Focus on Performance: Evidence from California Hospitals," Management Science, forthcoming (with Christian Terwiesch)
  • "An Econometric Analysis of Patient Flows in the Cardiac ICU," Manufacturing and Service Operations Management, forthcoming (with Christian Terwiesch)
  • "Working with Capacity Limitations: Operations Management in Critical Care," Critical Care, forthcoming (with Jeremy Kahn and Christian Terwiesch)

Current Research

  • Adoption of Service Process Innovation
  • Learning from Failure: Evidence from the Field
  • Structural Estimation of ED Patient Flow

Areas of Specialization

  • Health Care Operations
  • Productivity
  • Capacity Management
  • Quality Management
  • Empirical Operations Management
  • Econometric Modeling
  • Adoption of Innovation

Achievements and Honors

  • Goizueta Business School Research Award (2011, 2009)
  • Finalist, POMS Healthcare Paper Competition (2011)
  • Emory University Research Committee (URC) Award (2009)
  • Honorable Mention, M&SOM Student Paper Competition (2008)
  • National Science Foundation IGERT Doctoral Fellowship (2003-2007)
  • Penn Lauder Center for International Business Education and Research Grant for Dissertation Research (2007)

Professional Memberships and Activities

  • Institute for Operations Research and Management Sciences (INFORMS)
  • Manufacturing and Service Operations Management Society (MSOM)
  • Production and Operations Management Society (POMS)
  • Academy of Management
  • Reviewer for Management Science, Operations Research, Manufacturing & Service Operations Management, Production and Operations Management, Journal of Operations Management

Academic Background

PhD, Managerial Sciences and Applied Economics, The Wharton School, University of Pennsylvania, 2008
MS, Management Science and Engineering, Stanford University, 2003
ScB, Electrical Engineering, magna cum laude, Brown University, 1999