Taught by Brandon M. Smith, Sp08
This course equips you to maximize your impact on senior leaders and/or clients. Whether it is presenting results, recommendations, and complex ideas to senior leaders or requesting and receiving constructive feedback, this course will equip you with the essential communication skills senior managers must possess. You will learn the precise methods, tactics and strategies critical to communicating to key decision-makers in ways that maximize understanding and facilitate action. We will explore what senior leaders need/want to hear, how to most efficiently utilize their time, and the most effective structures to present critical messages. You will apply these skills in a range of formats from meeting-style presentations at a board room table to a formal, stand-up presentation in front of a large audience. In addition, this course covers issues related to team dynamics, conflict resolution, giving and receiving performance feedback, and effective executive questioning techniques.